Terms & Conditions

Effective April 2026

Applicable to all Saving Face digital platforms, including, without limitation, the following:

Website • App • Membership Program • Rewards Program

1.  Parties and Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and the following affiliated entities operating as Saving Face:

Feel Good Do Good, PLLC — the Texas professional limited liability company that employs all licensed clinical staff and provides all medical aesthetic, regenerative, longevity, and clinical wellness services at Saving Face locations. All clinical revenue is received by Feel Good Do Good, PLLC.

Saving Face LLC — the Texas limited liability company that serves as the management services organization providing administrative, operational, marketing, and technology services to the practice, including operation of the Saving Face Website, the App, Rewards Program, and Membership Program (each as defined below).

Feel Good Do Good, PLLC and Saving Face LLC are collectively referred to as “Saving Face,” “we,” “us,” or “our.”

By accessing savingfaceaustin.com (the “Website”), creating a Saving Face rewards account (the “App”), enrolling in a Saving Face Membership Program (the “Membership Program”) or the Saving Face Client Rewards Program (the “Rewards Program”), booking a Service (defined below) with Saving Face, or otherwise engaging with any Saving Face digital platform or Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, in their entirety, including limits on liability contained herein, and you expressly waive certain legal claims. If you do not agree, you must immediately discontinue use of our Website, App, and Services.

We reserve the right to modify these Terms at any time with or without notice. Your continued use of our platforms after modification constitutes acceptance of the revised Terms. The effective date at the top of this document reflects the most recent update.

2.  Services Offered

2.1  Nature of Services

Saving Face offers regenerative aesthetics, medical aesthetic, longevity, and wellness services and treatments across three Austin-area locations. Services and treatments are provided by or under the supervision of licensed medical professionals employed by Feel Good Do Good, PLLC and include, without limitation, the following, collectively “Services”:

• Injectable treatments (neuromodulators, dermal fillers, biostimulators, biologics, and related injectables)
• Laser and energy-based treatments (laser hair removal, intense pulsed light photo facial (“IPL”), skin resurfacing, vein treatment, body contouring, tattoo removal)
• Regenerative and skin rejuvenation treatments (microneedling, radiofrequency(“RF”) microneedling, facials, dermaplaning, polydeoxyribonucleotide (“PDRN”), platelet rich plasma (“PRP”))
• Longevity and functional health services (hormone therapy including bioidentical hormone replacement therapy (“BHRT”) and testosterone replacement therapy (“TRT”), peptide therapy, glucagon-like peptide-1 (“GLP-1”) weight management, intravenous and intramuscular (“IV/IM”) vitamin therapy, gut health, thyroid health, functional medicine consultations)
• Body and skin services (permanent makeup, scar treatments, stretch mark treatments, dermatology)
• Membership Programs, retail product sales, and the Rewards Program

2.2  Medical Nature of Services — Important Acknowledgment

THE SERVICES PROVIDED BY SAVING FACE ARE MEDICAL AND AESTHETIC IN NATURE AND ARE PERFORMED BY OR UNDER THE SUPERVISION OF LICENSED MEDICAL PROFESSIONALS. BY BOOKING OR RECEIVING ANY SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

• All treatments and Services are elective and voluntary. You have the right to refuse any treatment or Service at any time.
• No treatment, product, or Service offered by Saving Face is intended to diagnose, cure, treat, or prevent any disease or medical condition unless explicitly stated by a licensed provider in a formal clinical consultation.
• Results from aesthetic and wellness treatments and Services vary by individual. Saving Face makes no guarantee of specific outcomes, results, or timelines. Before-and-after photos, testimonials, and marketing materials reflect individual experiences and are not guarantees of results.
• You are responsible for disclosing your complete medical history, current medications, supplements, allergies, and prior treatments to your provider before any Service. Failure to disclose accurate and complete health information may affect your safety and treatment outcomes. Saving Face is not liable for adverse outcomes resulting from incomplete or inaccurate health disclosures.
• Certain Services require a medical consultation, provider assessment, and signed informed consent prior to treatment. Your provider will advise you of these requirements at booking or at your appointment.
• You acknowledge and agree that there are risks and uncertainties inherent to the Services provided and you understand that no guarantees or assurances have been made regarding the outcome. You further acknowledge and agree that the risks include both common and less common complications, which may include, but are not limited to, adverse reactions, infection, injury, or unforeseen complications that may require additional treatment. With full understanding of these risks, in the event you proceed with a Service, you expressly accept and assume the known, unknown, and inherent risks associated with such Service.
• These Terms do not replace or supersede, and merely supplement, the informed consent documents, clinical intake forms, or the Health Insurance Portability and Accountability Act (“HIPAA”) and the HIPAA Notice of Privacy Practices provided to you as a patient of Feel Good Do Good, PLLC and Services received related thereto. In the event of a conflict between these Terms and your signed clinical consent documents, the clinical consent documents govern with respect to the specific Service involved.

2.3  Service Availability

Services, treatments, providers, pricing, and availability are subject to change without notice. Saving Face reserves the right to alter the price of or suspend or discontinue any Service or product at any time. We are not liable to you or any third party for any loss or inconvenience resulting from the suspension or discontinuation of a Service for which you hold unused prepaid credit, membership allowances, or rewards points, except as specifically provided in Section 5 (Membership Program) and Section 6 (Rewards Program) of these Terms.

3.  Bookings, Cancellations, No-Show, and Refund Policies

3.1  Booking

Appointments may be booked online through our third party patient portal (powered by Aesthetic Record), by phone, or in person at any Saving Face location. By booking an appointment, you agree to arrive on time and prepared for your scheduled Service. A $100.00 deposit (the “Booking Deposit”) is required upon booking which is applied to the cost of the Service. The Booking Deposit is refundable upon cancellation provided that Saving Face is provided with the proper cancellation notice as set forth below.

3.2  Cancellation and Rescheduling

We require a minimum of 24 hours’ notice for cancellation or rescheduling of any appointment. Cancellations made with less than the required notice may be subject to a cancellation fee.

3.3  No-Show Policy

Clients who do not appear for a scheduled appointment without prior notice (“no-show”) may be charged a no-show fee in the amount of $100.00 for a 30 minute appointment and $200.00 for a 60 minute appointment. The $100.00 booking deposit will be applied to  any no show fees incurred and any additional amounts will be charged to the credit card on file.

3.4  Late Arrivals

Out of respect for all clients and providers, late arrivals may result in a shortened appointment time or rescheduling of your appointment at Saving Face’s discretion. Full Service fees may apply regardless of late arrival.

3.5  Refunds on Services Rendered

Due to the medical and elective nature of the Services, all Services rendered are final and non-refundable. Dissatisfaction with the outcome of a Service  does not entitle you to a refund. If you have concerns about your results, please contact us to schedule a follow-up consultation. Our providers will work with you in good faith to address your concerns within the clinical and ethical bounds of their practice.

3.6  Prepaid Packages

Prepaid packages are non-refundable once purchased unless required by applicable Texas law. Prepaid packages expire within the period disclosed at the time of purchase. Unused sessions after expiration are forfeited. Prepaid packages are non-transferable and may not be shared between clients.

4.  Payments, Pricing, and Financing

4.1  Payment

Saving Face is a cash-pay practice. We do not accept insurance for any Service. Payment is due in full at the time of Service unless you are enrolled in one of our Membership Programs, a prepaid package, or an approved financing arrangement. We accept major credit and debit cards, health savings accounts (“HSA”), and flexible spending accounts (“FSA”) cards where applicable and approved third-party financing.

4.2  Pricing

Prices for all Services and products are subject to change without notice. The price quoted at the time of booking or Service confirmation is the price that will be charged for that appointment. Promotional pricing, specials, and discounts are time-limited and may not be combined unless explicitly stated.

4.3  Third-Party Financing

Saving Face partners with third-party financing providers (such as Cherry Financing) to offer payment plan options to eligible clients. Financing is subject to the third party’s own terms, credit approval process, and agreements. Saving Face is not a party to your financing agreement and is not liable for any disputes, fees, or terms arising from your third-party financing arrangement.

4.4  HSA/FSA

Certain Services may be eligible for payment using HSA or FSA funds. Eligibility depends on the nature of the Service and your plan administrator’s rules. Saving Face does not provide tax or benefits advice. Consult your plan administrator to confirm eligibility before using HSA or FSA funds.

4.5  Chargebacks

By agreeing to these Terms, you acknowledge that initiating a chargeback or payment dispute for Services rendered, memberships activated, or products received without first contacting Saving Face to attempt resolution constitutes a breach of these Terms. Saving Face reserves the right to pursue collection of disputed amounts, including reasonable costs and attorney fees related to the collection efforts, where permitted by Texas law.

5.  Membership Program

5.1  Enrollment and Billing

Saving Face offers Membership Programs that provide clients with recurring Service allowances, discounts, and other benefits in exchange for a monthly or annual membership fee. Membership billing is processed automatically through Stripe, our third-party payment processor. By enrolling in a membership, you authorize Saving Face to charge your payment method on file on a recurring basis at the membership rate in effect at the time of each billing cycle. Saving Face reserves the right to change its third-party payment processor at any time within their sole discretion.

5.2  Membership Benefits

Membership benefits, Service allowances, and discount tiers are as described at the time of enrollment in the Membership Program and are also available on the Website. Saving Face reserves the right to modify membership fees and benefits related to the Membership Program with (thirty) 30 days’ advance written notice to members. Continued membership after the effective date of a benefit change constitutes acceptance of the modified terms.

5.3  Membership Cancellation

Members may cancel their membership in the Membership Program by providing written notice prior to the next billing date through the process disclosed at enrollment, at any Saving Face location, or by contacting us at the address in Section 14. Membership fees already charged are non-refundable upon cancellation. Any unused membership Service allowances expire upon the effective date of cancellation and have no cash value. Notwithstanding the foregoing, Members may cancel their membership by midnight of the third (3^rd) business day after signing and receive a refund of any amounts charged but unused related thereto. Cancellations must be in writing; verbal cancellation requests will not be honored.

5.4  Membership Pause

Members may request a membership pause of up to sixty (60) days per calendar year for qualifying circumstances (e.g., medical necessity, extended travel). Pause requests must be submitted in writing and are subject to Saving Face’s approval. During a pause period, billing is suspended, and membership benefits are not available.

5.5  Failed Payments

If a membership payment fails, Saving Face will attempt to reprocess the charge. If payment cannot be collected after reasonable retry attempts, your membership may be suspended or terminated, and membership benefits will be unavailable until the outstanding balance is resolved. Saving Face is not liable for any loss of benefits resulting from payment failure.

5.6  Membership Non-Transferability

Memberships are personal to the enrolled client and are non-transferable. Membership benefits may not be used by or transferred to any other individual.

6.  Client Rewards Program

6.1  Program Overview

The Saving Face Rewards Program is a loyalty program operated by Saving Face LLC through the App. Participation is voluntary and subject to these Terms. We reserve the right to modify, suspend, or terminate the Rewards Program at any time with or without notice.

6.2  Earning Points

Points are awarded based on qualifying Service transactions and other program activities as described within the App. Point values are subject to change at Saving Face’s discretion. Points are credited to your account following completion and payment of a qualifying transaction and are not earned on taxes, gratuities, third-party financing fees, or the purchase of gift cards.

6.3  Reward Tiers

The Rewards Program includes three tiers based on annual spend, each titled “Classic”, “Gold”, and “Platinum”. Tier status is calculated on a rolling 12-month basis. Tier benefits, thresholds, and point multipliers are described within the App and are subject to change without notice.

6.4  Redeeming Points

Points may be redeemed for Services or products at any Saving Face location, subject to availability and the redemption minimums described in the App. Points have no cash value and may not be redeemed for cash, transferred to another account, or applied to membership fees, gratuities, taxes, or third-party products unless specifically stated.

6.5  Points Expiration

Points expire if your account has no qualifying earning or redemption activity for the inactivity period disclosed within the App. Points also expire upon account closure. Saving Face will use reasonable efforts to notify you of impending expiration through the App or email but is not liable for forfeited points resulting from inactivity or account closure.

6.6  Referral Program

The Rewards Program includes a referral incentive through which you may earn points by referring new clients to Saving Face. Referral points are awarded when a referred individual completes a qualifying first Service at a Saving Face location.

The referral program is a points-based loyalty incentive. Referral points have no cash value and are awarded at a rate materially below the points earned through direct Service transactions. This structure is intended to comply with the Texas Patient Solicitation Act, Texas Occupations Code § 102.001 et seq., which prohibits certain forms of patient referral remuneration. By participating in the referral program, you acknowledge that you are not receiving cash, cash equivalents, or monetary compensation for referring patients.

6.7  Program Integrity

Any attempt to fraudulently earn, manipulate, transfer, or redeem points, including but not limited to creating duplicate accounts, abusing referral codes, or misrepresenting transactions, will result in immediate account suspension, forfeiture of all points, and potential legal action. Saving Face reserves the right to audit accounts and reverse points awarded in error or through program abuse.

6.8  No Cash Value; No Property Right

Rewards points and tier status do not constitute property, have no monetary value outside the Rewards Program, and create no vested right or entitlement. Points cannot be inherited, assigned, or transferred in connection with any legal proceeding. Upon termination or dissolution of the Rewards Program, accumulated points will be forfeited.

7.  Website and App Use

7.1  Permitted Use

You may access and use the Saving Face Website and App for personal, non-commercial purposes in accordance with these Terms. You agree not to:

• Use the Website or App for any unlawful purpose or in violation of any applicable local, state, or federal law.
• Attempt to gain unauthorized access to any portion of our systems, accounts, or databases.
• Introduce any virus, malware, or harmful code into our platforms.
• Scrape, harvest, or collect data from our Website or App without written permission.
• Impersonate another person or misrepresent your identity or affiliation with any person or entity.
• Use the Website or App in any manner that could damage, disable, or impair our infrastructure or interfere with other users.
• Reverse engineer, decompile, or disassemble any portion of our App or Website, or any  software related thereto.

7.2  Account Security

You are responsible for maintaining the confidentiality of your App account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access to or use of your account. Saving Face is not liable for any loss or damage arising from your failure to maintain account security.

7.3  Third-Party Links

Our Website and App may contain links to third-party websites, platforms, or services (including Aesthetic Record, Stripe, and other financing partners). These links are provided for convenience only. Saving Face does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party site. Your use of any third-party site is at your own risk and subject to that site’s own terms and privacy policy.

7.4  Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on our Website and App, including Service descriptions, pricing, and provider credentials. However, we do not represent nor warrant that all content is complete, current, or error-free. Service descriptions and educational content on our Website and App are for informational purposes only and do not constitute medical advice. Always consult a qualified provider for personalized medical guidance. Any reliance on the material on the Website is at your own risk.

8.  Intellectual Property

All content on the Saving Face Website and App, including, without limitation, text, images, graphics, logos, treatment names, marketing copy, videos, and software,  is the property of Saving Face LLC or its licensors and is protected by applicable United States copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and App for personal, non-commercial purposes only. Nothing in these Terms grants you any right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Saving Face content without prior written consent.

The Saving Face name, logo, and service marks are trademarks of Saving Face LLC. Unauthorized use of our trademarks is prohibited.

9.  Medical Disclaimer and Website Content

THE CONTENT ON THE SAVING FACE WEBSITE AND APP IS PROVIDED FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. IT DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. NOTHING ON THIS WEBSITE CREATES A PROVIDER-PATIENT RELATIONSHIP BETWEEN YOU AND SAVING FACE OR ANY OF ITS PROVIDERS.

Do not rely on website content, including our Website, to make medical decisions. Always consult a qualified, licensed medical professional before receiving any Services or beginning any treatment program, including hormone therapy, peptide therapy, weight management programs, or any injectable or laser treatment. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

Educational content about specific treatments, medications, and procedures on our Website reflects general information available at the time of publication and may not reflect the most current medical research, Food and Drug Administration (“FDA”) guidance, or clinical standards. Saving Face does not warrant the medical accuracy of educational content and assumes no liability for decisions made based on content available on its Website or App. Any reliance on the material on the Website is at your own risk.

10.  Photography, Media, and Your Likeness

Saving Face may request your consent to photograph or record before-and-after images or treatment footage for clinical documentation, quality assurance, marketing, and social media purposes. Your consent to any such use will be obtained separately through a written media release form and is entirely voluntary. Refusal to consent to photography or media use will not affect the quality of your care or access to services.

If you have previously signed a media release and wish to revoke your consent for future use of your likeness, please submit a written revocation request to the contact information in Section 14. Previously published materials containing your likeness may not be retroactively removed from all platforms but will not be used in new campaigns following receipt of your revocation.

11.  LIMITATION OF LIABILITY, INDEMNIFICATION

11.1  Disclaimer

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE WEBSITE AND APP IS AT YOUR SOLE RISK, AND THE CONTENT PROVIDED RELATED THERETO IS ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. SAVING FACE EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE WEBSITE AND APP.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND APP, AND ALL CONTENT RELATED THERETO IS AT YOUR SOLE RISK. NEITHER SAVING FACE NOR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS WARRANT THAT USE OF THE WEBSITE OR APP WILL BE UNINTERRUPTED OR ERROR FREE. THE WEBSITE OR APP MAY BE SUBJECT TO DELAYS OR OTHER DISRUPTIONS. NEITHER SAVING FACE NOR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM YOUR USE OF THE WEBSITE OR APP, OR CONTENT RELATED THERETO, (II) THE ACCURACY, CURRENCY OR COMPLETENESS OF THE INFORMATION ON OUR WEBSITE OR APP, OR (III) THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER MATERIALS DISPLAYED ON, OR DISTRIBUTED THROUGH, OUR WEBSITE OR APP. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SAVING FACE OR THROUGH THE WEBSITE OR APP WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ACKNOWLEDGE AND AGREE THAT SAVING FACE IS NOT LIABLE, AND YOU AGREE NOT TO HOLD SAVING FACE LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES THAT ARE LINKED TO OUR WEBSITE AND APP, AND THAT THE RISK OF INJURY FROM SUCH PARTIES RESTS ENTIRETY WITH YOU. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE WEBSITE AND APP. YOU UNDERSTAND THAT SAVING FACE DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE WEBSITE OR APP.

11.2 General Limitation

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SAVING FACE (INCLUDING FEEL GOOD DO GOOD, PLLC AND SAVING FACE LLC), ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE, APP, OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, LOSS OF INCOME, REPLACEMENT COST, PERSONAL INJURY, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE.

In jurisdictions where the exclusion or limitation of certain damages is strictly prohibited, Company's liability shall be limited to the absolute fullest extent permitted by applicable law.

11.3  Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT SAVING FACE’S TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT OR INDIRECT CLAIM, LOSS, OR DAMAGE, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, THE APP, OR ANY NON-CLINICAL SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO SAVING FACE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00). THIS LIMITATION APPLIES TO ALL CLAIMS OF ANY KIND, WHETHER BASED IN CONTRACT, NEGLIGENCE, OR OTHER LEGAL THEORY, EXCEPT AS OTHERWISE PROHIBITED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE TEXAS LAW, SAVING FACE’S TOTAL LIABILITY FOR ANY DIRECT OR INDIRECT CLAIM, LOSS, OR DAMAGE ARISING OUT OF OR RELATED TO CLINICAL SERVICES PROVIDED, INCLUDING BUT NOT LIMITED TO MEDICAL PROCEDURES, CONSULTATIONS, AND TREATMENTS, SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE TOTAL AMOUNT YOU PAID TO SAVING FACE FOR THE SERVICES PROVIDED GIVING RISE TO THE CLAIM, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY (WHETHER CONTRACT, TORT, OR OTHERWISE).

11.4  Clinical Services

Nothing in these Terms limits or waives any legal rights you may have related to a Service received as a patient of Feel Good Do Good, PLLC under Texas medical malpractice law or the Texas Medical Liability Act. Claims arising from medical negligence are governed by applicable Texas law and your signed clinical consent and treatment agreements related thereto.

11.5  Indemnification

You agree to indemnify, defend, and hold harmless Saving Face, its affiliated entities, owners, officers, employees, providers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with: (a) your use of or access to the Website or App; (b) your violation or breach of these Terms; (c) your provision of inaccurate or incomplete health information; (d) your receipt of the Services; or (e) your violation of any applicable law or the rights of any third party.

12.  Dispute Resolution

12.1  Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Saving Face in writing at the address in Section 14 and provide a detailed description of your dispute. We will make a good faith effort to resolve the matter within thirty (30) days of receipt of your written notice.

12.2  Governing Law and Venue

These Terms and any dispute arising out of or related to your use of the Saving Face Website, App, or Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas for the resolution of any dispute that cannot be resolved informally.

12.3  Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, including but not limited to, the Website, App, and the Services, or any other aspect of the relationship between the parties, except for disputes related to payment obligations or collection of unpaid amounts, shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (AAA in accordance with its applicable rules then in effect. The arbitration shall take place in Travis County, Texas, unless the parties mutually agree to a different location. The arbitration shall be conducted before a single neutral arbitrator. The arbitrator shall have the authority to grant any remedy or relief that would be available in a court of competent jurisdiction, consistent with these Terms. Each party shall bear its own attorneys’ fees and costs, regardless of the outcome of the arbitration, except as otherwise required by applicable law. The parties shall share equally in the arbitrator’s fees and administrative costs of arbitration. The arbitrator’s award shall be final, binding, and non-appealable, except to the limited extent permitted under applicable law. Judgment on the award may be entered in any court of competent jurisdiction. All aspects of the arbitration, including the proceedings, evidence, filings, and the arbitrator’s decision, shall be confidential, except as necessary to enforce the award or as required by law..

Notwithstanding the foregoing, this arbitration provision shall not apply to any claim or dispute arising out of an alleged medical malpractice claim governed by the Texas Medical Liability Act, including, but not limited to, claims related to medical negligence, failure to provide appropriate medical care, or other similar claims. Such claims shall be pursued in accordance with the procedures set forth in the Texas Medical Liability Act.

12.4 Waiver of Class Action

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE ACTION AGAINST SAVING FACE. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS.

12.5  Statute of Limitations

Any claim or cause of action arising out of or related to your use of the Website, App, or Services must be filed within one (1) year of the date of the incident giving rise to the alleged claim or cause of action. Notwithstanding the foregoing, claims related to Services subject to the Texas Medical Liability Act are governed by its applicable statutes of limitations.

13.  General Provisions

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire Agreement. These Terms, together with our privacy policy, any signed clinical consent documents, and any membership or program agreements you have entered into with Saving Face, constitute the entire agreement between you and Saving Face with respect to the subject matter herein and supersede all prior communications, representations, and agreements.

No Waiver. Saving Face’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision in any subsequent instance.

Assignment. You may not assign or transfer your rights or obligations under these Terms without Saving Face’s prior written consent. Saving Face may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.

Force Majeure. Saving Face shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including, without limitation, acts of God, natural disasters, pandemic or public health emergency, government action, supply chain disruptions, or utility failures.

Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Saving Face.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

14.  Contact Information

For questions about these Terms, to submit a cancellation or dispute notice, or to exercise any rights described herein, contact us at:

Saving Face

Operated by Feel Good Do Good, PLLC & Saving Face LLC

405 W. 14th St., Austin, TX 78701

Phone: (512) 572-1280

Email: [email protected]

Website: savingfaceaustin.com

We will use reasonable efforts to respond to all formal written notices within ten (10) business days of receipt.