Privacy Policy

Last Updated: April 2026

Applicable to all Saving Face digital platforms, including, without limitation, the Saving Face Website and App

By using the Saving Face Website or creating an account in the Saving Face Client Rewards App, you (i) confirm that you have read and understood this Privacy Policy; (ii) consent to the collection, use, and disclosure of your personal information as described herein; (iii) consent to the collection of anonymized usage data for the purpose of improving our services and App experience; and (iv) acknowledge that your consent is recorded in our system with a timestamp at the time of account creation (the “Privacy Policy”).

1.  Who We Are

Saving Face is operated through two affiliated Texas entities working together under a Management Services Organization (“MSO”) structure:

Feel Good Do Good, PLLC is the clinical entity that employs all licensed clinical staff and provides all medical aesthetic, regenerative, longevity, and clinical wellness services at Saving Face locations. All clinical revenue flows through Feel Good Do Good, PLLC.

Saving Face LLC is the management services organization that provides administrative, operational, marketing, and technology services to the practice. The Saving Face website (the “Website”), Client Rewards App (the “App”), membership program, and all non-clinical digital platforms are operated by Saving Face LLC.

Together, these entities are referred to in this Privacy Policy as “Saving Face,” “we,” “us,” or “our.” Where a distinction between the two entities is material, we identify the specific entity.

We operate three locations in the Austin and Bee Cave, Texas area:

• Aesthetics & Hill Country: 405 W. 14th St., Austin, TX 78701 — (512) 572-1280
• Body & Mind: 1201 Rio Grande St., Suite 100, Austin, TX 78701 — (512) 572-6634
• Hill Country: 3944 Ranch Road 620S, Building 8, Suite 100, Bee Cave, TX 78738 — (512) 572-1280

2.  What This Policy Covers

This Privacy Policy applies to all personal information we collect through:

• The Website, located at savingfaceaustin.com and all pages operated by Saving Face.
• The App including account registration, the loyalty rewards program, membership enrollment, and the referral program.
• Email, SMS, and push notification communications related to any of the above.
• Any other digital platform or service operated by Saving Face.

This Privacy Policy does NOT cover:

• Protected Health Information (“PHI”) collected in connection with clinical services is governed by the separate HIPAA Notice of Privacy Practices maintained by Feel Good Do Good, PLLC.
• Payment card numbers, which are processed entirely by Stripe and never stored on Saving Face servers.
• Clinical intake forms, SOAP notes, or medical records, which are maintained exclusively within Aesthetic Record EMR under HIPAA-compliant protocols.

3.  Information We Collect

3.1  Website Visitors

When you visit savingfaceaustin.com, we automatically collect:

• Browser type, device type, operating system, and IP address
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 6 for full cookie disclosure)

When you submit a contact form, appointment request, or inquiry through our Website, we collect:

• Name, email address, phone number, and the content of your message or request
• Appointment booking data submitted through Aesthetic Record’s online booking portal

3.2  Rewards App — Account Registration

When you create a Rewards App account, we collect:

• Full name, email address, and mobile phone number
• Date of birth (for birthday rewards and age verification)
• Preferred Saving Face location
• Profile photo (optional, provided at your discretion)
• Password (stored in encrypted form; we never store plaintext passwords)

3.3  Rewards App — Program Activity Data

To operate the loyalty and rewards program, we collect and maintain:

• Points balance, including points earned, redeemed, applied, expired, and adjusted
• Tier status (Classic, Gold, or Platinum) based on calculated annual spend
• Reward redemption history and redemption codes
• Service category data derived from your invoicing records, used solely to calculate points (limited to service category name, transaction amount, and date — no clinical notes or medical records)
• Membership plan enrollment, billing status, payment history, and cancellation records (payment processing handled by Stripe — see Section 7)

3.4  Rewards App — Referral Program Data

When you participate in the referral program:

• Your unique referral code and successful referral count are recorded
• When a person you refer creates an account, their name, email, and phone number are collected as part of their new account registration
• Both you and your referred contact receive confirmation when a referral is completed and points are awarded

3.5  Rewards App — Technical and Usage Data

• Device type, operating system version, and unique device identifiers (for push notification delivery)
• App usage data: login frequency, features accessed, session duration (for product improvement)
• Notification preferences and opt-in/opt-out status across push, SMS, and email channels
• IP address and general geographic region (not precise location tracking)

3.6  Anonymized and Aggregated Data

We collect and analyze anonymized and aggregated data — information from which all personally identifiable information (“PII”) has been irreversibly removed — across both the Website and the App. Individual identity cannot be reconstructed from this data. Examples include aggregate metrics such as average session frequency, percentage of members who redeem rewards within a given period, or service category popularity trends.

Anonymized aggregate data is not subject to the individual rights described in Section 9 and may be retained indefinitely.

4.  How We Collect Your Information

• Directly from you when you visit our Website, submit forms, create an App account, or use App features
• Automatically through cookies and analytics tools when you use our Website (see Section 6)
• Through Aesthetic Record, our clinical EMR platform, which manages online appointment booking on our Website — booking data is subject to Aesthetic Record’s own privacy practices and our HIPAA Notice
• Through Stripe, our payment processor, which provides billing confirmation for membership transactions
• Through Supabase, our App database and authentication provider, which stores your App account data securely

5.  How We Use Your Information

5.1  To Operate Our Website and Practice

• Respond to contact form submissions, appointment requests, and inquiries
• Provide information about services, specials, and events
• Maintain and improve Website functionality and performance
• Comply with legal and regulatory obligations applicable to a Texas medical aesthetic practice

5.2  To Operate the Rewards App and Loyalty Program

• Create and maintain your App account
• Calculate, track, and apply rewards points and tier status
• Process membership enrollments, billing cycles, and cancellations through Stripe
• Administer the referral program and attribute referral points
• Deliver transactional notifications — points earned, rewards unlocked, referral confirmations, membership billing reminders — via push, SMS, or email per your notification preferences
• Provide customer support related to your account or program activity

5.3  Analytics and Service Improvement (Anonymized Data Only)

We use anonymized and aggregated data for the following purposes:

• Internal business analytics and performance reporting
• Improving the App experience, rewards program design, and service offerings
• Benchmarking program effectiveness (e.g., rebook rates by tier, average redemption cycles)
• Informing future product and service development

Except as provided for in Section 7, below, we do not sell, license, or share anonymized aggregate data with third parties for their commercial purposes.

5.4  Marketing Communications

Saving Face LLC uses Lead AR, a marketing communications platform, to send promotional communications about offers, events, new services, and practice updates. These communications are sent only to individuals who have opted in and are managed separately from the App’s transactional notifications. You may opt out of marketing communications at any time as described in Section 8.3.

5.5  Legal Compliance and Safety

We may use your information to comply with applicable Texas and federal law, respond to legal process, enforce our Terms of Service, prevent fraud, or protect the rights and safety of our clients, staff, or the public.

6.  Cookies and Website Tracking

Our Website uses cookies and similar tracking technologies to operate and improve the site. The following tracking tools are currently active on savingfaceaustin.com:

Facebook Pixel (Meta Platforms, Inc.) — We use the Facebook Pixel to measure the effectiveness of our advertising, understand how visitors interact with our site, and serve relevant ads to people who have visited our Website. The Pixel collects browser and behavioral data and transmits it to Meta. You can opt out of Meta’s use of this data for advertising purposes through your Facebook ad preferences or via the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

Google Analytics (Google LLC) — We use Google Analytics to collect anonymized data about website traffic, page performance, and visitor behavior. Google Analytics uses cookies to distinguish users and sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

You can control cookie behavior through your browser settings. Disabling certain cookies may affect Website functionality. We do not respond to “Do Not Track” signals at this time.

7.  Third-Party Service Providers

We share limited personal information service providers solely to operate our Website, practice, and App. All such providers are contractually obligated to use your data only as directed by Saving Face and in accordance with applicable law. Below is a list of current third party service providers used by Saving Face, which may be changed by Saving Face in their sole discretion, with or without notice.

Aesthetic Record — Our HIPAA-compliant electronic medical records and practice management platform. Handles online appointment booking from our Website. Clinical data collected through Aesthetic Record is governed by our HIPAA Notice of Privacy Practices, not this policy.

Supabase — Provides secure cloud database hosting and user authentication for the Rewards App. Your App account data and rewards transaction records are stored on Supabase servers located in the Americas region.

Stripe — Processes all membership billing and payment transactions. Stripe receives your membership plan selection and payment method information. Saving Face never receives or stores full payment card numbers. Stripe’s data practices are governed by Stripe’s Privacy Policy at stripe.com/privacy.

Lead AR — Our marketing and client communications platform (a licensed platform operated independently from its underlying technology provider). Used to send promotional emails, SMS marketing, and practice communications to opted-in clients. Lead AR does not receive App rewards data or clinical records.

Push Notification Service Provider — When the native mobile App launches, a third-party push notification delivery service will be used. This policy will be updated to identify that provider at or before launch.

We do not sell, rent, or trade your personal information to any third party for their own commercial use. We do not share your data with advertisers, data brokers, or any entity for marketing purposes.

8.  Communications and Your Opt-Out Rights

8.1  Transactional App Notifications

By enrolling in the rewards program, you consent to receive the following transactional communications necessary to operate your account:

• Points awarded confirmations following qualifying service transactions
• Tier status change notifications
• Reward unlock and expiration alerts
• Referral completion confirmations and points awarded notices
• Membership enrollment confirmations, upcoming billing reminders, and receipts
• In-app notifications related to account activity

Even if you opt out of promotional communications, you may continue to receive essential account communications such as billing confirmations and account security notices.

8.2  Marketing and Promotional Communications

Saving Face may send promotional communications about specials, events, and new services through Lead AR to clients who have opted in. These are separate from App transactional notifications.

8.3  How to Opt Out

• Push notifications: Adjust your device notification settings or update preferences within the App
• SMS communications: Reply STOP to any program SMS message
• Email communications: Click the unsubscribe link in any email or update preferences in the App or through Lead AR communications

Please allow up to five (5) business days for opt-out requests to take effect across all systems.

9.  Your Rights and Choices

Access and Correction. You may view and update your App account information at any time through App settings. For Website data inquiries, contact us at the address in Section 12.

Account Deletion. You may request deletion of your App account and all associated personal information by submitting a written request to the contact in Section 12. We will process deletion requests within thirty (30) days. Upon deletion, all personal data will be removed from active systems. Anonymized aggregate data derived from your historical activity (from which your identity cannot be reconstructed) will be retained. Points transaction records may be retained in anonymized form for dispute resolution purposes.

Notification Preferences. Manage your notification opt-in/opt-out status at any time as described in Section 8.3.

Data Portability. You may request a summary of your rewards account data by contacting us at the address in Section 12.

10.  Data Retention

• Active Account Data: Retained for the duration of your active App account
• Points and Transaction History: Retained for the life of your account plus three (3) years after account closure, for dispute resolution and program reconciliation
• Membership Billing Records: Retained as required by Texas business records and tax obligations (generally seven (7) years)
• Website Contact and Inquiry Data: Retained for two (2) years unless you request earlier deletion
• Anonymized Aggregate Data: Retained indefinitely, as individual identity cannot be reconstructed
• Account Deletion Requests: Processed within thirty (30) days. Automated backup copies may persist up to sixty (60) days before permanent deletion

11.  Texas-Specific Disclosures

11.1  Governing Law

This Privacy Policy and all matters relating to your privacy as a Saving Face client are governed by the laws of the State of Texas. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.

11.2  Texas Data Privacy

We comply with the Texas Business and Commerce Code relating to data privacy and security to the extent applicable. Texas residents have the rights described in Section 9 of this Privacy Policy.

11.3  Texas Patient Solicitation Act

Saving Face operates in compliance with the Texas Patient Solicitation Act (Texas Occupations Code § 102.001 et seq.). Our referral program awards loyalty points — not cash, cash equivalents, or monetary remuneration — to clients who refer new clients. Points are redeemable only for services or products at Saving Face and have no cash value. The referral point award is structured at a value materially below points earned through direct service transactions, consistent with a goodwill-based loyalty incentive rather than a prohibited patient solicitation arrangement.

11.4  HIPAA

Feel Good Do Good, PLLC is the HIPAA-covered entity for clinical services provided at Saving Face locations. All protected health information (PHI) is maintained exclusively within Aesthetic Record EMR under HIPAA-compliant protocols. The Website and App are operated by Saving Face LLC and do not function as HIPAA-covered systems. Clients receive a separate HIPAA Notice of Privacy Practices at the time of clinical intake.

12.  Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These include encrypted data transmission (TLS/SSL), secure authentication protocols via Supabase, and access controls limiting data access to authorized personnel on a need-to-know basis.

No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable Texas law.

13.  Children’s Privacy

Our Website and App are intended for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will promptly delete that information. If you believe a minor has created an account, please contact us immediately at the address below.

14.  Contact Us

For privacy questions, data rights requests, or to report a privacy concern:

Saving Face

Operated by Feel Good Do Good, PLLC & Saving Face LLC

405 W. 14th St., Austin, TX 78701

Phone: (512) 572-1280

Email: [email protected]

Website: savingfaceaustin.com

We will make reasonable efforts to respond to all privacy-related inquiries within ten (10) business days of receipt.

15.  Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. When we do, we will let you know by posting the changed policy on the Website or App. In some cases, for example, if we make any significant changes, we may tell you about changes by additional means, such as by sending you an e-mail. Any changes will be effective immediately upon posting to the Website or App.